The following has been produced as a result of conversations, interviews, debates, presentations and other interactions from companies, individuals and organisations in the technology, finance, fintech, [...]
Throughout 2017 we’re going to be exploring the possibilities potentialities and actualities of the humanesque robot Pepper. I say humanesque rather than humanoid because Pepper isn’t designed to look like a human. Humanoid robots are somewhat creepy / intimidating / unnatural and don’t trigger sympathetic responses in real human beings. At best they look like sex dolls. At worst they look like scary sex dolls.
Back to design basics. It’s about first impressions. Remember your first iPhone? You probably do. Even if it was an iPhone 1, the buggy, non-telephone call making handset that felt and looked beautiful before you even lifted it from the box.
The hardware sold it. [...]
Although 2017 has just begun, it is critical for small businesses to not only focus on this year, but to also begin preparing for next year. When you create and implement a creative marketing plan, your business will stand out from your competitors. This is one of the reasons why it is important to stay up to date on new trends and marketing approaches.
The number of consumers who access the Internet via their mobile phones and devices has outnumbered the number of consumers who go online through a desktop device. It is no longer enough to just have a website that is mobile friendly and there are several ways you can utilize mobile marketing in your small business for [...]
2016 was a historic year in Britain’s history. 40 years of drift in Europe ended. After the referendum, what does Britain do next in Europe and the world? Will she continue as a surly neighbour to Europe or can she lead a continent in danger?
With or without Britain’s tilt to Trump, the government needs to chart a fresh start for her troubled relationship with Europe. We need to harness the pride Britain has in its history, work through the prejudice Britain has against Europe and produce a new vision of British clout in Europe which the public will support, something called smart power. Brexit means leaving the EU, but not Europe. Europe is governed not only by the EU but by [...]
The UK payments industry is world-leading, and its Fintech sector is estimated by HM Treasury to be worth £6bn. The UK is likely to leave the EU in 2019 and when it does, it could potentially lose its passporting rights to the European single market.
Without such rights, many regulated payments companies in the UK will be unable to deliver products and services across the European Economic Area (EEA). The UK which has been called the Fintech capital of world, beating the likes of Silicon Valley, could have its crown toppled as restrictions of passporting rights will damage the emerging payments industry significantly. GPS are a global transaction processor that provides card [...]
The General Data Protection Regulation is the new legislation replacing the current Data Protection Act, becoming a new citizen’s charter for the protection of personal data.
So we’ll be running a regular on this because…
It applies to any global entity processing EU citizens’ personally identifiable information, data controllers and data processors alike, with a burden of proof on them to evidence compliance.
Which means it impacts every tech & finance company…
From Fri 25th May 2018 it becomes UK / EU Law. (It became best practice from May 2016, you knew that right?)
(And No, Brexit isn’t going to change anything on this one. Hard, soft, [...]
The Economist Event held at the end of January in the 5 Stars St. Pancras Renaissance Hotel raised more questions than answers, not least of which being what banking may look like in 2030. To branch or not to branch, that being a question Craig Donaldson of Metro Bank addressed, his answer can be found on 41 streets in the UK. Millennial chasing marketeers talk in apps only, and Ann Cairns, president of international markets, MasterCard, spoke of Applepay and the need to add more features to widen appeal. She’s probably wrong about this, sorry Ann, Applepays’ weakness is that it’s embedded in a phone it doesn’t need more features it needs less hardware. Let’s discuss over [...]
The customer is the beating heart of a company. Without them you won’t have a successful business, so it is essential you provide them with the attention they deserve, creating a customer service experience that exceeds their expectations.
Flexibility is key to exceptional customer service. Your customers will want someone waiting for them on the end of the line when they choose to make a phone call. They may want to cancel or change a delivery date to suit their lifestyle. They will want to pay a bill by text message at their leisure. You must therefore provide the availability, flexibility and systems they require to offer a simplified, dedicated service [...]
Do you know exactly how much your last marketing campaign cost and how much profit it made you? Do you know which of your customers are most loyal and which will be more susceptible to buy if the right offer is sent to them?
There are many sophisticated ways to track how visitors use your website and what makes them buy from you. Online technology is so advanced that you can now view very clearly the demographic for most of your sales. By doing this you can laser target your marketing so that you only spend money on targeting the customers who will actually make you a sale. Then you can cut away the additional spend and make more [...]
When it comes to keeping your customers happy, any business owner knows that the website should be one of the main focus points. Today, more and more customers are browsing for brands and shopping online, meaning that the design and layout of your website has never been so important when it comes to standing out from the competition and encouraging customers to spend more time on your site, or even purchase a product or service. But, which design elements are the most important for business owners to consider when it comes to their website?Responsive Design
Anybody who has undergone online MBA tuition or another type of academic business program will tell you that when it [...]