New FTC Rules Force Internet Retailers To Make Quick Deliveries
Internet retailers are often far too optimistic about the time it takes to ship products. But new rules from the FTC require them to ship customers’ orders quickly and promptly offer refunds for late items.
The new rules state that online sellers must ship merchandise within 30 days of purchase; otherwise, they must give customers the option of a refund.
“The rule prohibits sellers from soliciting mail, Internet, or telephone order sales unless they have a reasonable basis to expect that they can ship the ordered merchandise within the time stated on the solicitation or, if no time is stated, within 30 days,” the FTC wrote in the Federal Register.
This policy will go into effect on December 8, hopefully making for a better holiday shopping season than last year.