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November 14, 2016

The Pros and Cons of Outsourcing Your Customer Service Department

As your company grows, so too will your client base. For some, this may mean that your customers are no longer local, but global. With this increase you will find more pressure to make the necessary improvements to customer service.

In order to remain a competitor in the global market your clients need to know that they are able to contact you at any time, regardless of which time-zone they might reside in. As such, you may now be considering outsourcing a customer call centre to provide your clients with the customer service that they require. See below for the key pros and cons of taking this big decision for your company.

PRO: Lowers the Cost

Starting up your own [...]

 
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May 28, 2016

Buddy: The companion robot accessible to everyone

From day one, our goal was to develop affordable, advanced robotics technologies with a purpose: enable richer interactions with loved ones and the world, and enhance quality of life at all ages and in everyday situations. 

That’s how Buddy came alive. This little guy protects your home, entertains all the family, serves as a smart home monitor and helps you stay connected with the ones you love. Also at school, he introduces the world of digital technology to children in a fun & engaging learning process.

Buddy is also ideally suited for seniors and less mobile people who will not only benefit from its companionship, but also from the robot’s ability to help with [...]

 
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January 18, 2016

Training Employees in HIPAA

The Health Insurance Portability and Accountability Act (HIPAA) was passed in 1996. This act protects workers from losing their health insurance coverage when they change jobs; reduces health care fraud; provides industry standards for electronic billing and other health care information; and requires confidentiality when handling health care information.

It’s important to educate workers in industries such as health care to ensure they’re complying with the standards set by HIPAA. It’s also crucial that your employees know how to handle sensitive data if your organization is under review. Here’s what you need to cover when training your employees in HIPAA.

Why Privacy is [...]
 
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May 19, 2014

VentureBreak Weekly Postponed

Because I’m out of town this week, we’ll be postponing Episode 46 of VentureBreak Weekly until next Monday, May 26.

Be sure to join us next week at 7pm ET / 6pm CT / 4pm PT for the live broadcast!

You can also catch the recording of Episode 45 here.

 
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April 11, 2014

You Don't Need A PR Firm

If you’ve ever worked with me, you know I hate talking to PR people. I always ask to talk to founders. When you hand your story off to someone else, it immediately becomes less interesting.

Seriously—I’ve rejected so many stories from PR people that could’ve been fascinating if told by the CEO.

Email is a problem for everyone. You probably spend at least an hour a day managing your email, right? Now imagine being pitched by hundreds of PR people daily, many of whom just send a press release and expect you to rewrite it and call it a “story.”

Want your company to stand out in my crowded inbox? Then pitch me yourself.

These [...]

 
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November 16, 2013

Want To Join The VentureBreak Team? We're Hiring Contributors

After expanding the VentureBreak network, it’s time to expand our team as well. We’re looking for talented writers with passion for startups, entrepreneurship, and technology. Check the details below!

As a member of the team, you’ll get: Your own author account which gives you access to the WordPress dashboard. A bio with a link to your site on your author page. An audience of entrepreneurs, investors, business execs, and interested consumers. Comments and thoughts from our community. Access to exclusive news and review units. A company email address. The exciting opportunity to be part of a growing new-media startup. Available Positions

These are the [...]

 
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October 24, 2013

Introducing The Break Network

At VentureBreak, our core audience has always consisted mainly of entrepreneurs, investors, and other startup-oriented people. Our coverage of new companies is the main attraction, but we do a lot of unrelated stuff as well. In an effort to maintain focus here on VentureBreak while being able to cover those other topics as well, today we launch the Break Network.

The Break Network is a collection of sites with the same goal as VentureBreak—”following innovation”—but each with a particular focus. We’re launching two new sites initially, but there are more in the works for the coming months.

So without further ado, I present to you the first two new [...]

 
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October 23, 2013

Welcome To BreakNotes

I used to write a weekly wrapup each week for VentureBreak. I would bookmark particularly interesting stories throughout the week, and then I’d write about it all on Friday night. I sucked at keeping up with it, and by the time I wrote the wrapup, everything was outdated.

This blog will be a place to share those stories as they happen. Whatever doesn’t fit in at VentureBreak will be posted here.

 
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October 23, 2013

Please Take Our 2013 Reader Survey

Would you please take a moment to fill out this quick survey? It’ll help us establish reader statistics and direct our content more accurately to our audience.

The survey is quick and easy, and your responses are 100% anonymous.

Thanks in advance for your help!

 
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June 30, 2013

Important Notice: We Are Leaving Feedburner

If you are currently subscribed to our Feedburner RSS feed, please note that VentureBreak will no longer be using Feedburner to manage our feeds. This means our feed URL will be changing.

Our feeds have been managed by Feedburner since the beginning, and despite how much I love the service, I am no longer confident in its long-term viability. Google has killed all of its other RSS-based products, and Feedburner is surely next. I’ve been a faithful user for many years, but unless I get some serious reassurance from Google, I think reclaiming possession of my feeds is the safest thing to do.

If you’re currently subscribed to our RSS feed, I’d like to [...]

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