The customer is the beating heart of a company. Without them you won’t have a successful business, so it is essential you provide them with the attention they deserve, creating a customer service experience that exceeds their expectations.
Flexibility is key to exceptional customer service. Your customers will want someone waiting for them on the end of the line when they choose to make a phone call. They may want to cancel or change a delivery date to suit their lifestyle. They will want to pay a bill by text message at their leisure. You must therefore provide the availability, flexibility and systems they require to offer a simplified, dedicated service [...]
It’s a great commercial, and even though it’s 16 years old and we have had two serious global crises in since then, there is nothing out-dated about its message. On the contrary, since 2000 global GDP has almost doubled and the big banks have become even bigger. The four largest banks in America are now 150 per cent bigger than the next 50 banks combined, and in the UK the four biggest banks control 85 per cent of the market. This trend towards [...]
Since the 2008 crisis Central Banks from developed economies have pumped in over $7 trillion into the global economy. They have left interest rates at ridiculously low levels around 0% (and below 0%. This has further pumped in over $10 trillion into the economy. In fact you are now getting paid to borrow money if you account for inflation.
And what does the developed world have to show for all this? Stagnant growth, unaffordable housing, and hard working savers getting no return on their savings.
Fintech startups have largely been targeting SMEs especially lowering costs of transactions, making it easier for them to collect money from customers and automating processes. [...]
There are 4 million employee jobs in London alone, and 85% of people doing them wish they weren’t. They’re calling it a ‘crisis of motivation’. Consultancies, banks, law firms and accountancies, once the pinnacle of professionalism, are all suffering from increasing rates of employee turnover and decreasing levels of employee engagement.
Escape The City, an organisation that runs career transition [...]
We have seen it already in other industries: with the massive resources available to them, the monoliths can quite easily dominate their sectors, squeezing out the little men from the market, stifling innovation just as it starts to gain traction. Is fintech doomed as well, or can we learn from other industries’ fate to save its disruptive nature?
The larger the organisation the more it costs [...]
Android Pay is actually an updated version of a Google Wallet, which was not very successful. The director of Google’s Emerging Platforms, Spencer Spinnell, disguised the value that his new payment system will bring to Europe with a lot of technical shoptalk and corporate blabla.
Next in line was Elle Kim, Vice President of Samsung Pay, obviously proud of the [...]
Notably, the Fintech sector accounted for a quarter of all investments raised by London based technology companies.
The rate of investment has led to a sharp growth in the valuation of several high profile firms that have reached Unicorn (start-up firms valued at over $1 billion) status, namely, Transfer Wise and Funding Circle. However, is this trend likely to continue?
Why is this?
From one perspective it’s very simple to answer: every player in the insurance market has been enjoying 10-20% net margins for over a century, so why would they want that to change? Lloyds of London tried bringing into their organisation technology innovation with Kinnect in 2002 but after £70m investment and 5 years, it was shut down. Hence, until the rise of fintech, insurance companies felt very [...]
Every action has risk, and banks are traditionally averse to risk, and therefore have been relatively slow to adopt new technologies, new practices, and new markets. This risk averse / change resistant position is the entire reason why fintech has emerged as a distinct sector, and why fintech challengers have been able to take major slices out of the banks’ core services. Money transfer, business lending, factoring, already heavily targeted by fintechs, next in line are mortgages, insurance services, and inevitably, consumer lending, already nibbled at by P2P systems.
The most imminent risk for [...]
Are we looking at a new age in politics? What’s your perception? Ten years ago politics was almost a virgin field for the tech industry. A $500bn market ruled by traditional media, communication agencies and polling companies. But studies of the Pew Research Center show that internet has overcome television when it comes to influencing the voting intention. Political campaigns run on Facebook and Twitter. And the accuracy of polls has declined with the shrinking penetration of landlines, thereby opening new opportunities for the application of big data. Politech is the next fintech. And we already experienced that in the UK during [...]