Eatsa, a new San Francisco restaurant specializing in quinoa, is doing something that turns the traditional understanding of food service on its head: the entire process, from ordering to delivery, is automated. The only humans on-site are those working behind the scenes—and even they may soon be replaced by machines.
The result is something as-of-yet unheard of, but long anticipated, in the fast food industry. From the moment you walk in the door until you leave the restaurant, no human interaction is required.
What this means depends on whether you’re a glass-half-full or half-empty kind of person. On one hand, it makes restaurant-going cheaper and more [...]